• E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies

Electronic government is also known as e-gov, digital government and online government. E-gov provides and improves government services, transactions and interactions with citizens, businesses, and other arms of government through the use of information and communication technology. It allows the government working together with the citizens and businesses and this brings many benefits such as enhancing the relationship of both parties, government is getting to know the people better and delivers needed services for them. Two-way communication can improve the quality and efficiency of services. E-gov is established under the Multimedia Super Corridor's E-Government Flagship Application to lead the country into the Age of Information. Under the E-Gov flagship, seven main projects were identified to be the core of the E-Gov applications.

The E-Gov projects are:
1. Project Monitoring System (PMS)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labor Exchange (ELX)
7. E-Syariah

There are some problems in the implementation of E-gov. First, the public are lack of awareness for this implementation. When they want to deal with the government, they go by the traditional way which wasting time and money. Second, those who are aware of it are simply not trusting the Internet. Third, language barrier. In order to overcome these problems, citizen's adoption strategies should be implemented. Government can create the public's awareness by advertising in the newspaper, on TV or on-air. To create the trustworthiness among the citizens, government should make sure that the information on website is timely and it also has to safeguard the people's personal data. Just few days before, some of the website of the American government are hacked. So, Malaysian government must be aware and prevent this critical issue. Last but not least, government should allows multi-language on the website to make it convenient to all the online users that from different races.