E-Government in Malaysia: Its implementation so far and Citizen’s adoption strategies.

Electronic government is also known as E-Gov, digital government, online government or transformational government. It provides and improves government services, transactions and interactions with citizens, businesses, and other arms of government through the use of information and communication technology. The government is working together with the citizens, businesses and company to enhance the relationship and it getting to know the people’s need better and provided them needed services. Two-way communication improves the quality and efficiency of the services. The Malaysia’s Electronic Government is established under the launch of the Multimedia Super Corridor’s E-Government Flagship Application to lead the country into the Age of Information. There are 7 projects under it, which are:-

1. Project Monitoring System (PMS)

2. Human Resource Management Information System (HRMIS)

3. Generic Office Environment (GOE)

4. Electronic Procurement (EP)

5. Electronic Services (E-Services)

6. Electronic Labor Exchange (ELX)

7. E-Syariah

Problems in the Implementation of the E-Gov

First, the public is not aware of it. Many do still not know that some online transactions are available. When they want to deal with the government, they go by the traditional way which is wasting time and money. Second, they do simply not trust the Internet. They are concern about the security system and afraid their personal data is stolen. Third, language barrier. Some citizens might not understanding either English or Malay version of the website.

The Citizen’s Adoption Strategies

To overcome these problems, government should create the awareness through advertising in newspaper, on TV or on-air. Other than that, government must safeguard the personal data of citizens. Just few days before, some of the websites of the American Government are hacked. So, the Malaysian Government should enhances the security and prevent this kinds of critical issue happened. Last but not least, perhaps government can allow multi languages on the website to make it convenient to all users from different races.

Reference links:-
http://en.wikipedia.org/wiki/E-Government